To complete your return and get your refund, please visit our Risay Boutique in SHAKHBOUT city. Unfortunately, we are not able to process your return outside of our store. We request for you to visit the store during operational hours to finalize the return. For information, please send an email to INFO@Risay.ae Please remember you must complete the return within 30 days from the day of purchase. Our team in store is happy to assist you and we are looking forward to seeing you. Should you have any questions or require assistance, please feel free to contact our Customer Service by email or telephone number.